JAMMU: The Jammu Division is continuously striving to provide its passengers with enhanced convenience, transparency, and incentives through digital mediums. In line with this effort—and under the guidance of the Senior Divisional Commercial Manager, Jammu, Uchit Singhal—a significant and beneficial facility is being extended to passengers who purchase tickets through the railway-operated ‘RailOne’ app.
As part of this initiative—aimed at translating the Railway’s ‘Digital India’ vision into reality and integrating it with passenger amenities—a 21-day awareness campaign for the ‘RailOne’ app has been underway since April 6. This campaign is being conducted as a public awareness drive highlighting the utility of the ‘RailOne’ app across all major and key railway stations falling under the Jammu Division, including Pathankot Cantt, Pathankot City, Jammu, Shri Mata Vaishno Devi Katra, and Srinagar.
The campaign is also being organised within colleges and universities across Jammu, where railway representatives are engaging with students and faculty members to apprise them of the benefits and utility of the ‘RailOne’ app.
The primary objective of this campaign is to familiarize rail passengers with the various railway services available on a single platform, thereby making their journeys smoother, safer, and technologically more robust.
Regarding the active implementation of this campaign, employees from the Railway’s Commercial Department have been stationed at various stations to engage directly with passengers, providing them with detailed explanations regarding the utility and features of the ‘RailOne’ app.
In this context, dedicated ‘RailOne’ app awareness camps have also been set up at various railway stations. This campaign was not limited merely to providing information; rather, railway staff actively assisted passengers by helping them download and install the ‘Railone’ app on their mobile phones. Elderly passengers and those less familiar with technology were guided through the app’s interface and registration process in simple, easy-to-understand language, ensuring they could utilize it independently in the future.
Key features of the ‘Railone’ app highlighted to passengers included the fact that they no longer need to maintain separate applications for various railway services.
Accurate information regarding current train status, PNR inquiries, and coach positions.
The utility of the app for obtaining immediate resolutions to any issues related to cleanliness, water availability, or security encountered during the journey.
The facility to book both unreserved and reserved tickets, as well as the option to order meals through e-catering services.
In this regard, Senior Divisional Commercial Manager, Uchit Singhal, stated, “Our objective is to extend every digital railway service to the last-mile passenger. The ‘Railone’ app serves as a digital companion for travelers. Given the substantial influx of tourists and pilgrims in the Jammu Division, this app is set to prove a milestone in streamlining their travel experiences.”
Passengers have warmly welcomed this initiative by the Railways. Many travelers visiting stations such as Mata Vaishno Devi Katra, Jammu, Srinagar, and Pathankot expressed that, thanks to the staff’s assistance in installing the app, they now find it significantly easier to access information regarding the subsequent stages of their journeys, enabling them to utilize the ‘Railone’ app more effectively to suit their specific travel needs. Passengers also urged the Railways to raise awareness about this app among the widest possible audience, thereby ensuring that more travelers can avail themselves of enhanced amenities during their journeys.
