NEW DELHI, APR 21: Union Minister Dr. Jitendra Singh on Monday highlighted major gains in citizen-centric governance, saying the government has shifted from individual delivery to institutionalised delivery and from rule-based to role-based administration.
Addressing the 18th Civil Services Day, he said participation in the Prime Minister’s Awards for Excellence has risen sharply across more than 750 districts, with entries growing from 1,216 in 2023 to 1,588 in 2024 and 2,035 in 2025.
He said the iGOTKarmayogi platform has onboarded over 88 lakh officials, who have accessed more than 2,000 courses. He also noted that CPGRAMS has expanded from about 2 lakh complaints annually in 2014 to 25–30 lakh at present, with over 95 per cent cases disposed of and average resolution time reduced to about 12 days.
On pension reforms, he said over 40 lakh pensioners used face recognition-based digital life certificates in 2024. He added that nearly 2,000 obsolete rules have been removed, interviews for certain recruitments abolished, and the civil services evaluation framework restructured to focus on programme outcomes.
Vice President C.P. Radhakrishnan presided over the function as chief guest. Principal Secretary to the Prime Minister P.K. Mishra, Principal Secretary Shaktikanta Das, Cabinet Secretary T.V. Somanathan and DARPG Secretary Nivedita Shukla Verma were also present.
