Leh, Jan 20: An awareness session on Elderline 14567, legal rights of senior citizens and digital safety was organised on Monday at Ibex Colony Hall, Leh, with an aim to familiarise elderly residents with available support systems and protective measures.
The programme was held under the banner of Elderline 14567, the National Helpline for Senior Citizens launched by the Ministry of Social Justice and Empowerment and implemented by HelpAge India. It brought together representatives from the legal fraternity, Ladakh Police and social welfare organisations to address challenges faced by older persons, particularly in remote areas of the region.
The event commenced with a traditional welcome, during which the guests were honoured with white scarves in keeping with Ladakh’s cultural practice of respect and hospitality.
Thinlay Norboo, Programme Manager, Elderline Ladakh, gave an overview of the toll-free helpline 14567 and explained its role as a nationwide support service for senior citizens. He said the helpline provides information on government schemes and entitlements, guidance on legal, health and welfare matters, field-level intervention in cases of abuse or emergencies and emotional support to address isolation and distress. He noted that Elderline acts as a dependable channel for senior citizens, ensuring timely assistance even in geographically challenging areas like Ladakh.
The legal rights of senior citizens were explained by Advocate Nima, Deputy Chief Legal Defence Counsel with the District Legal Services Authority, Leh. He spoke on the Maintenance and Welfare of Parents and Senior Citizens Act, 2007, which places responsibility on children or relatives to maintain elderly parents and offers protection against neglect, exploitation and disputes. He also highlighted Section 125 of the Code of Criminal Procedure, which empowers magistrates to order monthly maintenance for neglected parents irrespective of religion. His address focused on simplifying legal provisions so that elderly participants could understand and use them effectively.
Addressing concerns related to online fraud, Sub-Inspector Deachen Yangdol from the Cyber Crime Unit of Ladakh Police interacted with participants on cyber safety and digital awareness. She warned about common cybercrime methods targeting senior citizens, including phishing attempts, impersonation calls and scams that create false urgency. She advised participants to verify links and callers, avoid sharing sensitive information, use strong passwords and report cyber incidents without delay.
The programme concluded with a vote of thanks by Sonam Goba, who expressed appreciation to the speakers and participants for their involvement. He stressed the importance of sustained awareness efforts to create an age-friendly environment in Ladakh where senior citizens can live with safety, respect and dignity.
Participants welcomed the initiative and described the session as timely and informative.
Senior citizens seeking assistance can contact Elderline by dialling the toll-free number 14567, which is operational daily from 8 am to 8 pm.
