CGM Sunit Kumar emphasizes Customer-Centric Banking
Chandigarh, Oct 02: In a bid to strengthen its engagement with corporate clients and business houses, J&K Bank organized a Corporate Customer Meet on Sunday at its Mohali Cluster. The event, held on the Bank’s 88th Foundation Day, brought together leading corporate clients, business houses, and valued customers from the region.
The session was chaired by Chief General Manager (CGM) Sunit Kumar, along with Cluster Head (Mohali) Vishal Pandoh and other senior officials.
Addressing the gathering, Kumar reaffirmed the Bank’s commitment to customer-centric banking. “Our customers are at the heart of everything we do. Their suggestions and concerns are vital in refining our products and shaping the Bank’s future direction,” he said.
Highlighting the Bank’s competitive offerings, he noted that J&K Bank continues to provide attractive interest rates on home, car, and other loans, alongside customized deposit products for entrepreneurs and salaried individuals.
Kumar also underlined the progress made in the Bank’s digital transformation, stating that technology integration has significantly improved efficiency in loan processing and sanctioning. “We are continuously enhancing our technology platforms to match the best in the industry,” he added, while emphasizing the strengthened grievance redressal mechanism, ensuring timely resolution of customer concerns.
Corporate participants welcomed the Bank’s outreach initiative, acknowledging the improved turnaround time for loan approvals and the recent reduction in lending rates. Some also requested an expansion of service touchpoints in the region.
Responding to the feedback, Kumar assured the gathering that the Bank would continue to strengthen its physical presence while further upgrading its digital delivery channels to enhance customer convenience.
On the occasion, J&K Bank signed a Memorandum of Understanding (MoU) with Vintage Green Housing, Mohali, under an Arranged Financing Partnership (AFP) to offer sustainable housing finance solutions for prospective buyers.
The meeting concluded with a vote of thanks from Cluster Head Vishal Pandoh, who expressed gratitude to the participants and reaffirmed the Bank’s commitment to nurturing long-term relationships with its customers.
