J&K Bank holds Customer Meet in Delhi
Srinagar, Sept 06: “Direct feedback from our clients is invaluable for us,” said Sudhir Gupta, Executive Director of J&K Bank, while chairing a Customer Meet at the Bank’s Zonal Office in Delhi. The event was also attended by Zonal Head (Delhi) Rosy Tickoo and DGM (CPC – Delhi) Dorjey Angchuk, along with other senior functionaries of the Bank.
The meeting brought together a diverse cross-section of the Bank’s valued clients from different parts of the zone. Speaking on the occasion, Gupta emphasized that such interactions provide a clear understanding of customer expectations and play a crucial role in designing products and services aligned to their needs. “We are committed to taking every practicable suggestion into account so that our services continue to evolve and improve,” he added.
Highlighting the importance of frontline service, Gupta advised operational heads to strengthen monitoring of customer services, particularly ensuring that staff behaviour remains consistently courteous and professional. “Customer service is the bedrock of our institution. We must make sure that every customer interaction reflects our values of respect, responsiveness, and reliability,” he stressed.
Zonal Head Rosy Tickoo expressed her gratitude to the participants and reiterated the Bank’s commitment to further strengthening relationships with clients in the region. The meet witnessed active participation, with customers sharing their experiences, suggestions, and expectations.
Appreciating the initiative, one customer noted, “It is heartening to see the leadership of J&K Bank personally listening to us. Such meets not only build confidence but also make us feel valued as partners in the Bank’s growth. We hope more such interactions are held regularly.” Another participant added, “The Bank’s openness to feedback and willingness to act upon it is truly satisfying for me as a customer.”
The session concluded with assurances from the Bank’s leadership that all feedback gathered during the meet would be carefully reviewed and that necessary steps would be taken to further enhance the customer experience across all touchpoints.
